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CUSTOMER EXPERIENCE 3.0: HIGH-PROFIT STRATEGIES IN THE AGE OF TECHNO SERVICE by GOODMAN, JOHN A. (Hardcover - 2014) ISBN: 9780814433881 Subject: BUSINESS & FINANCE Publisher: AMACOM |
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STRATEGIC CUSTOMER SERVICE: MANAGING THE CUSTOMER EXPERIENCE TO INCREASE POSITIVE WORD OF MOUTH, BUILD LOYALTY, AND MAXIMIZE PROFITS by GOODMAN, JOHN A. (Hardcover - 2009) ISBN: 9780814413333 Subject: BUSINESS & FINANCE Publisher: AMACOM |
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