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SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE by KANDAMPULLY, JAY (Paperback - 2001)
ISBN: 9780789011411
Subject: BUSINESS & FINANCE
Publisher: ROUTLEDGE
SERVICES MANAGEMENT by KANDAMPULLY, JAY (Paperback - 2013)
ISBN: 9781292042916
Subject: BUSINESS & FINANCE
Publisher: PEARSON EDUCATION LTD
   
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