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MANAGING QUALITY CUSTOMER SERVICE by MARTIN, W. B. (Paperback - 1989) ISBN: 9780931961830 Subject: BUSINESS & ECONOMICS Publisher: CRISP |
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QUALITY CONTROL SERVICE: HOW TO WIN WITH THE CUSTOMER by MARTIN, W. B. (Paperback - 2001) ISBN: 9781560525998 Subject: BUSINESS & ECONOMICS Publisher: CRISP |
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