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DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS by ZEITHAML, VALARIE A. (Paperback - 1990)
ISBN: 9781439167281
Subject: BUSINESS & FINANCE
Publisher: FREE PRESS
DELIVERING QUALITY SERVICE: BALANCING, CUSTOMER PERCEPTIONS AND EXPECTATIONS by ZEITHAML, VALARIE A. (Hardcover - 1990)
ISBN: 9780029357019
Subject: BUSINESS & FINANCE
Publisher: FREE PRESS USA
TECHNO-READY MARKETING by PARASURAMAN, A. (Hardcover - 2001)
ISBN: 9780684864945
Subject: MARKETING
Publisher: FREE PRESS
   
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