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EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT: THE SECRETS OF BUILDING FIVE-STAR CUSTOMER SERVICE ORGANIZATION by INGHILLERI, LEONARDO (Hardcover - 2010) ISBN: 9780814415382 Subject: BUSINESS & FINANCE Publisher: AMACOM |
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HIGH-TECH, HIGH-TOUCH CUSTOMER SERVICE: INSPIRE TIMELESS LOYALTY IN THE DEMANDING NEW WORLD OF SOCIAL COMMERCE by SOLOMON, MICAH (Hardcover - 2012) ISBN: 9780814417904 Subject: BUSINESS & FINANCE Publisher: AMACOM |
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