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AFTERMARKETING by VAVRA, TERRY G (Paperback - 1995)
ISBN: 9780786304059
Subject: MARKETING
Publisher: MCGRAW-HILL PROF
IMPROVING YOUR MEASUREMENT OF CUSTOMER SATISFACTION: A GUIDE TO CREATING, CONDUCTING, ANALYZING, AND REPORTING CUSTOMER SATISFACTION MEASUREMENT PROGRAMS by VAVRA, TERRY G. (Hardcover - 1997)
ISBN: 9780873894050
Subject: BUSINESS & FINANCE
Publisher: ASQ QUALITY PRESS USA
   
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