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SATISFIED CUSTOMERS TELL THREE FRIENDS, ANGRY CUSTOMERS TELL 3,000 by BLACKSHAW, PETE (Hardcover - 2008) ISBN: 9780385522724 Subject: BUSINESS & FINANCE Publisher: DOUBLEDAY USA In todayˇ¦s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"ˇXblogs, social networking pages, message boards, product review sitesˇXeven a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestle, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with todayˇ¦s consumer. |
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SATURDAY by MCEWAN, IAN (Hardcover - 2005) ISBN: 9780385511803 Subject: FICTION Publisher: (DOUBLEDAY) |
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SAYONARA BAR by BARKER, SUSAN (Hardcover - 2014) ISBN: 9780385607773 Subject: FICTION Publisher: DOUBLEDAY |
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SCARECROW AND HIS SERVANT by PULLMAN, PHILIP (Hardcover - 2004) ISBN: 9780385409803 Subject: CHILDREN Publisher: DOUBLEDAY |
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SCHOOLS THAT LEARN by SENGE, PETER (Paperback - 2000) ISBN: 9780385493239 Subject: EDUCATION Publisher: CURRENCY DOUBLEDAY USA |
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SCIENCE OF LEONARDO: INSIDE THE MIND OF THE GREAT GENIUS OF THE RENAISSANCE by CAPRA, FRITJOF (Hardcover - 2007) ISBN: 9780385513906 Subject: SCIENCE & NATURE Publisher: DOUBLEDAY USA |
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SECOND LIFE by WATSON, S. J. (Paperback - 2015) ISBN: 9780857520203 Subject: FICTION Publisher: DOUBLEDAY |
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SECRET HANDSHAKE: MASTERING THE POLITICS OF THE BUSINESS INNER CIRCLE by REARDON, KATHLEEN KELLEY (Paperback - 2002) ISBN: 9780385495288 Subject: BUSINESS & FINANCE Publisher: CURRENCY DOUBLEDAY US |
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SECRET INTELLIGENCE by VOLKMAN, ERNEST (Hardcover - 1989) ISBN: 9780385245906 Subject: POLITICS Publisher: DOUBLEDAY |
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SECRET LIVES OF THE DALAI LAMA: THE UNTOLD STORY OF THE HOLY MEN WHO SHAPED TIBET, FROM PRE-HISTORY TO THE PRESENT DAY by NORMAN, ALEXANDER (Paperback - 2010) ISBN: 9780385530705 Subject: RELIGION & SPIRITUALITY Publisher: DOUBLEDAY |
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SECRETS OF THE IMMORTAL NICHOLAS FLAMEL #5: THE WARLOCK by SCOTT, MICHAEL (Paperback - 2012) ISBN: 9780385735346 Subject: CHILDREN Publisher: BANTAM DOUBLEDAY |
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SELECTED ESSAYS OF GORE VIDAL by VIDAL, GORE (Hardcover - 2008) ISBN: 9780385524841 Subject: LITERATURE Publisher: DOUBLEDAY USA |
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SEMINARY BOY by CORNWELL, JOHN (Hardcover - 2006) ISBN: 9780385514866 Subject: BIOGRAPHY Publisher: DOUBLEDAY US |
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SERAPHINA by HARTMAN, RACHEL (Paperback - 2012) ISBN: 9780857531575 Subject: CHILDREN Publisher: DOUBLEDAY CHILDREN'S BOOKS |
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SEX & VANITY by KWAN, KEVIN (Paperback - 2020) ISBN: 9780385546362 Subject: FICTION Publisher: DOUBLEDAY |
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SHARK IN THE PARK by SHARRATT, NICK (Hardcover - 2015) ISBN: 9780857534781 Subject: CHILDREN Publisher: DOUBLEDAY CHILDREN'S BOOKS |
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SHE AND HER CAT by SHINKAI, MAKOTO (Hardcover - 2022) ISBN: 9780857528223 Subject: FICTION Publisher: DOUBLEDAY UK |
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SHEPHERD'S CROWN (DISCWORLD #41) by PRATCHETT, TERRY (Hardcover - 2015) ISBN: 9780857534811 Subject: CHILDREN Publisher: DOUBLEDAY CHILDREN'S BOOKS |
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SHIFT: INSIDE NISSAN'S HISTORIC REVIVAL by GHOSN, CARLOS (Hardcover - 2005) ISBN: 9780385512909 Subject: BUSINESS & FINANCE Publisher: CURRENCY DOUBLEDAY |
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SHIFT: INSIDE NISSAN'S HISTORIC REVIVAL by GHOSN, CARLOS (Paperback - 2006) ISBN: 9780385512916 Subject: BUSINESS & FINANCE Publisher: CURRENCY DOUBLEDAY US |
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