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COMPLAINT MANAGEMENT EXCELLENCE: CREATING CUSTOMER LOYALTY THROUGH SERVICE RECOVERY by COOK, SARAH (Paperback - 2012)
ISBN: 9780749465308
Subject: BUSINESS & FINANCE
Publisher: KOGAN PAGE LTD
CUSTOMER CARE EXCELLENCE : HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS by COOK, SARAH (Paperback - 2002)
ISBN: 9780749437923
Subject: MANAGEMENT
Publisher: KOGAN PAGE
CUSTOMER CARE EXCELLENCE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS by COOK, SARAH (Paperback - 2008)
ISBN: 9780749450663
Subject: BUSINESS & FINANCE
Publisher: KOGAN PAGE UK
   
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