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COMPLAINT MANAGEMENT EXCELLENCE: CREATING CUSTOMER LOYALTY THROUGH SERVICE RECOVERY by COOK, SARAH (Paperback - 2012) ISBN: 9780749465308 Subject: BUSINESS & FINANCE Publisher: KOGAN PAGE LTD |
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CUSTOMER CARE EXCELLENCE : HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS by COOK, SARAH (Paperback - 2002) ISBN: 9780749437923 Subject: MANAGEMENT Publisher: KOGAN PAGE |
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CUSTOMER CARE EXCELLENCE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS by COOK, SARAH (Paperback - 2008) ISBN: 9780749450663 Subject: BUSINESS & FINANCE Publisher: KOGAN PAGE UK |
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