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BEYOND CUSTOMER SATISFACTION TO CUSTOMER LOYALTY by BHOTE, KEKI R. (Paperback - 1996)
ISBN: 9780814423622
Subject: N/A
Publisher: AMA MANA
ULTIMATE SIX SIGMA: BEYOND QUALITY EXCELLENCE TO TOTAL BUSINESS EXCELLENCE by BHOTE, KEKI R. (Hardcover - 2002)
ISBN: 9780814406779
Subject: BUSINESS & FINANCE
Publisher: AMACOM
   
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