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ENEMY WITHIN : ACTIONS THAT SELF-DESTRUCT COMPANIES, CUSTOMER SERVICE AND JOBS by BUCHANAN, RICHARD W. (Paperback - 1996)
ISBN: 9780074703243
Subject: BUSINESS & ECONOMICS
Publisher: MCGRHIL1
WHEN CUSTOMERS THINK WE DON'T CARE: ENDING ACTIONS THAT SELF-DESTRUCT COMPANIES, CUSTOMER SERVICE AND JOBS by BUCHANAN, RICHARD W. (Paperback - 2002)
ISBN: 9780074709306
Subject: BUSINESS & FINANCE
Publisher: MCGRAW-HILL AUSTRALIA
   
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