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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE by FORD, ROBERT C. (Paperback - 2012)
ISBN: 9781111307738
Subject: BUSINESS & FINANCE
Publisher: DELMAR
MANAGING THE GUEST EXPERIENCE IN HOSPITALITY by FORD, ROBERT C. (Paperback - 2000)
ISBN: 9780766814158
Subject: BUSINESS & FINANCE
Publisher: DELMAR
   
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