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DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS by ZEITHAML, VALARIE A. (Paperback - 1990)
ISBN: 9781439167281
Subject: BUSINESS & FINANCE
Publisher: FREE PRESS
DELIVERING QUALITY SERVICE: BALANCING, CUSTOMER PERCEPTIONS AND EXPECTATIONS by ZEITHAML, VALARIE A. (Hardcover - 1990)
ISBN: 9780029357019
Subject: BUSINESS & FINANCE
Publisher: FREE PRESS USA
DRIVING CUSTOMER EQUITY: HOW CUSTOMER LIFETIME VALUE IS RESHAPING CORPORATE STRATEGY by RUST, ROLAND T. (Hardcover - 2000)
ISBN: 9780684864662
Subject: BUSINESS & FINANCE
Publisher: FREE PRESS US
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS FIRM by ZEITHAML, VALARIE A. (Paperback - 2017)
ISBN: 9781260083521
Subject: BUSINESS & FINANCE
Publisher: MCGRAW-HILL
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM by ZEITHAML, VALARIE A. (Paperback - 2004)
ISBN: 9780071240314
Subject: BUSINESS & FINANCE
Publisher: MCGRAW-HILL
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM by ZEITHAML, VALARIE A. (Paperback - 2006)
ISBN: 9780071244961
Subject: BUSINESS & FINANCE
Publisher: MCGRAW-HILL HIGHER EDUCATION
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM by ZEITHAML, VALARIE A. (Paperback - 2009)
ISBN: 9780071263931
Subject: TEXTBOOK
Publisher: MCGRAW-HILL
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM by ZEITHAML, VALARIE A. (Paperback - 2012)
ISBN: 9780071086967
Subject: BUSINESS & FINANCE
Publisher: MCGRAW-HILL
   
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